30-Day Returns

Every Rare Carat order can be returned within 30 days of the shipment date for a full refund, including the original shipping cost. There are no restocking fees.
This applies to any purchase, an engagement ring, a loose diamond, or a piece of fine jewelry.
Here’s how the return process works:
  • Start the return: Call (844) 222-7723 within the 30-day window
  • Return label: Rare Carat emails a free, insured return label
  • Deadline: The package must be scanned by FedEx before the 30 days are up
  • Condition required: Item must be unworn and in its original condition
  • Diamond certificate: Must be included; losing it carries a $250 replacement fee
  • Refund timing: Issued within 7 business days of receipt and inspection, depending on payment method
To package the return, pick up a new, free medium-sized box from FedEx. Include the item, all original packaging, any grading paperwork or appraisals, and a note with your name and order number. Any promotional items included with the order need to be returned as well.
Items sent in for resizing aren’t eligible for return. See our resizing policy for details. If you’d rather upgrade than return, all GIA natural diamonds and lab-grown diamonds qualify for Rare Carat’s lifetime upgrade program.
For the full picture on how Rare Carat backs every purchase, check out the Rare Carat Guarantee.

Frequently Asked Questions