How Does Rare Carat Ship Its Diamonds? | Rare Carat Shipping

How Much Time Does Shipping Take?

Shipping time depends on each diamond and ring. The exact shipping time estimate is indicated right below the “Choose This Setting/Choose This Diamond” button on product pages and right below the “Checkout” button on Complete cart pages.

Example: FIG 1 FIG 2 FIG 3

Confirming The Diamond

Whether you ordered a loose diamond, or a complete ring, the shipping process is the same. Once you've placed an order, the team will work on confirming your diamond. This is where we check with the suppliers to make sure the diamond hasn't been sold since the inventory on the site was last updated, which can happen exceptionally. This process usually takes between 24-48 hours, but can take up to a maximum of 72. You won't be charged until we know the diamond is yours!

We will notify our suppliers overseas that the diamond has been sold. They will inspect the diamond, and alert us if for some reason it is hazy, or has some other factor that can make it undesirable and that did not show up in the images. They will always do their best to have the best interest of the customer, and offer an honest recommendation of other stones that could be a better choice if the one purchased is not recommended by them.

If the diamond was marked as having some kind of undesirable characteristic and is not recommended, but you still choose to purchase it, that is fine as well. After we have your confirmation, the diamond will be marked "confirmed available" and funds will be processed.

When we know the diamond is all yours for the taking, we will charge the account you provided for the price of the order. We will email an invoice to you afterwards, showing the breakdown of charges. This means the diamond is in the process of being on its way to you!

Once Confirmed

Once the diamond has been shipped from the supplier, it will be flown overseas and go through US customs. Since the pandemic, a few days of delay can sometimes happen, in which case we would let you know immediately and work on a solution.

Diamond Verification

The diamond then arrives at the Rare Carat facility in New York City, where it is inspected for authenticity by Rare Carat employees. It goes through a rigorous two-step verification process, all under camera:

• First, we use high magnification to read the small laser inscription on the diamond’s girdle and match it to the certificate number (GIA, IGI, or GCAL - indicating carat weight, color, clarity) to make sure it's the same diamond that was ordered.
• Next, we test the stone for authenticity using professional-grade UV fluorescence machines. For rarer Type IIa diamonds, we run additional tests with a Yehuda machine. If any doubt persists, we send the stone to GIA New York for further confirmation.

This verification step, and the fact that it is done under camera and by Rare Carat’s own employees, is critical to guarantee authenticity to our customers.

Ring Manufacturing

Your diamond is then set into your chosen jewelry piece - whether it's a ring, earrings, a pendant, or other custom design. This process is done by hand in New York and New Jersey by skilled artisans. The final piece is thoroughly inspected again, and will be re-melted even for the tiniest defect (read more on our uncompromising commitment to quality). Final packaging is done under camera surveillance to ensure the highest standards.

Delivery

All packages are shipped overnight via FedEx or UPS. Each package is fully insured and will need to be signed for by someone 18 or older upon delivery. You will get tracking information sent via email the night before the package ships out to ensure someone is home to sign for it. Our outer packaging is a nondescript FedEx box and will not clearly indicate its sender.

After delivery, the Rare Carat customer support remains fully available to assist with any question or request.

Want More Info?

Want to know more about how Rare Carat works? Check this article out. And if you still have questions, our FAQs page is a great place to find more detailed answers.