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Does Rare Carat Have a Warranty?



·2 min read

All of the retailers that list on our site offer a manufacturer’s defect warranty. They guarantee that all items sold will be free from any defects at the time of delivery. If there should be any defects, the retailer will repair or replace the item free of charge.

We take pride in our manufacturing process and stand behind it every step of the way. Our manufacturers work hard to ensure they produce the highest quality jewelry. All of our jewelry is crafted using the highest quality materials and is inspected several times throughout the manufacturing process and before it ships out to you. If you encounter an issue, please reach out to one of the gemologists using our live chat or email us at marketplace@rarecarat.com.

Some things the warranty covers include:

  • loose diamonds (outside of regular wear and tear)
  • diamonds that have fallen out (outside of regular wear and tear)
  • metal manufacturing remnants (very rare, but can sometimes be missed)
  • misshapen metal/ring (outside of regular wear and tear or trauma)

The manufacturing warranty excludes coverage for normal wear and tear including activities and trauma, loss of diamonds or other gemstones, product loss, theft or failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would NOT be considered manufacturing defects include:

  • The discoloration of precious metals caused by chemicals, makeup, immersion in pools and hot tubs or bathing.
  • Precious metals, especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prong catching, wearing out, or bending over time due to everyday wear or normal damage, allowing the diamond to fall out.
  • The loss of a diamond caused by damage from everyday wear or from other damage.
  • Theft.

Upon arrival, your jewelry will be inspected to determine if the damage is caused by a manufacturing defect or one caused from normal wear, activities or trauma. This is determined on a case-by-case basis. You will be contacted by our orders team to discuss and approve the repair plan prior to any work being done.

For any additional coverage, you may want to look into jewelry insurance. It’s easy and not super expensive! Most people add a separate rider on their current homeowner’s or renter’s insurance policy but you can also check out a company that solely covers jewelry like Jeweler’s Mutual.

As always, if you have any questions at all, give our gemologists a shout. We are here to help as needed!

Karly Bulinski
Karly is one of Rare Carat's GIA Graduate Gemologists, or as we like to call them "Rockstars". She loves her family, dogs, being outside, hiking camping and volleyball.