Does Rare Carat Have a Warranty? | Rare Carat

We guarantee that all items sold will be free from any defects at the time of delivery. If there should be any defects, the item will be repaired or replaced free of charge.

We take pride in our manufacturing process and stand behind it every step of the way. Our manufacturers work hard to ensure they produce the highest quality jewelry. All of our jewelry is crafted using the highest quality materials and is inspected several times throughout the manufacturing process and before it ships out to you. If you encounter an issue, please reach out to one of the gemologists using our live chat or email us at marketplace@rarecarat.com.

The manufacturing warranty excludes coverage for normal wear and tear including activities and trauma, loss of diamonds or other gemstones, product loss, theft or failure to obtain the repairs required to preserve the integrity of the jewelry.

Repair or service performed by a jeweler other than Rare Carat will void the warranty.

Examples of common jewelry issues that are NOT considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, makeup, immersion in pools, baths or hot tubs
• Precious metals, especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prong catching, wearing out, or bending over time due to everyday wear or normal damage, allowing the diamond to fall out.
• The loss of a diamond caused by damage from everyday wear or from other damage.
• Theft

Repair service

If you would like to request a repair, your jewelry will be inspected to determine if the damage is caused by a manufacturing defect or one caused from normal wear, activities or trauma. This is determined on a case-by-case basis. You will be contacted by our orders team to discuss and approve the repair plan prior to any work being done.

We recommend insuring your purchase

For any additional coverage, you may want to look into jewelry insurance. It’s easy and not super expensive! Most people add a separate rider on their current homeowner’s or renter’s insurance policy but you can also check out a company that solely covers jewelry like Jewelers Mutual.

Jewelers Mutual has been providing trusted protection for over 100 years, allowing you to wear your jewelry with confidence. The jewelry insurance extends beyond ordinary homeowners' insurance with its comprehensive worldwide coverage while traveling.

Jewelers Mutual’s insurance policy typically costs 1-2% of the jewelry’s value per year, and it takes less than a minute to check how much it will cost. Additional benefits include:

• High-quality repairs that preserve your jewelry’s original standard
• Lost items are replaced with the same brand and style

Learn more about how this policy protects your jewelry from theft, damage, loss, and more.

While an insurance policy covers loss, theft, or damage, a Jewelry Care Plan keeps your jewelry looking its best through routine maintenance and repairs. That's why many buyers choose to invest in both, ensuring financial protection and long-term preservation of their jewelry.

We recommend a care plan if you want your jewelry to stay as stunning as the day you bought it. These plans typically cover routine maintenance such as minor repairs, wear and tear, polishing, rhodium plating, ring resizing, and stone tightening. Rare Carat care plans don't require routine inspections to stay active, making it a stress-free process. Additional benefits include:

• No out-of-pocket expenses for routine services
• Repair services for minor accidents
• Maintain your pieces in excellent shape over the years

Looking for more information? Explore the differences between jewelry insurance and a care plan, and discover which option is right for you.

As always, if you have any questions at all, give our gemologists a shout. We are here to help as needed!