Fast, affordable, excellent customer service, and SUPERIOR CRAFTSMANSHIP!
We originally ordered a ring from Ritani in June and we were absolutely horrified at the experience. The difference between Ritani and Rare Carat was like night and day. Rare Carat answered all of our questions and concerns pretty much all hours of the day (thanks to their chat feature), and they followed-up within a reasonable time frame. We even tested this theory - we asked Ritani and Rare Carat for hand videos at the same time for the exact same diamond and Rare Carat got back to us in 24 hours. Ritani got back to us in 5 BUSINESS days. This is not ideal when shopping for diamonds because you will be requesting videos left and right for hundreds of diamonds. For every email sent, it would take Ritani 4 days or more to hear back. Their chat feature had very limited availability on weekends/holidays, which again is not ideal when creating a diamond ring. Rare Carat had no limited availability and any follow-up questions to our customizations were answered within 2 days at most.
As for the setting - Chose the Bellora hidden halo setting with claw prongs and a 2mm 18k gold band. The diamond is a 2.83 carat, VS1 clarity, G color. The diamond reflects nice and white. Rare Carat's craftsmanship was miles better than Ritani. Ritani has a workshop on site, so we were baffled to see crooked prongs and a wonky basket getting the "OK" from Quality Control. We were devastated and decided to do a return and start over with Rare Carat. I was short on time, and I needed the ring on a certain date because we were going to be out of town. This was during the July 4th weekend, but Rare Carat was able to accommodate! As soon as I received the box, I knew we made the right choice in choosing Rare Carat. The Ritani ring box was saran wrapped to the inside of the box and the ring was loose inside the box. Rare Carat's ring box was secure and came with a pair of diamond earrings and a cleaning cloth. Everything was packaged with care and the signed note card from the packer was a nice touch. The prongs and basket were perfect and symmetrical. She wanted a hidden halo basket and even though the diamonds around the basket were the same exact specs as the setting from Ritani, Rare Carat seemed to sparkle more and appeared whiter. Additionally, the 18k gold band from Ritani was lighter (in weight and color) than the 18k gold band from Rare Carat. Think of that what you will but overall it felt like we were getting ripped off from Ritani. We will be purchasing our wedding rings from Rare Carat too!
On a side note - Ajay helped me throughout the entire process. What CEO does that?! He responded to my emails within hours and if he had to reach out to vendors, he would let me know that same day! I don't think that guy ever takes a day off. I think Ajay has really changed the diamond game. Out of all of the top diamond retailers, their interface was the easiest to use. They make it easy to compare multiple diamonds and you can look up diamonds by their cert number to compare prices. Customers now have the ability to choose every aspect of their ring without having to go into retail stores and feel like they are getting ripped off/settling. If you're unsure of where to go, go with Rare Carat. They have 5 stars for a reason. We will be customers for life!
-Kirk & Korah
GIA
