Rare Carat reviews
What our users are saying
More than 7,731 five-star
reviews from real users
Latest reviews from users like you
I haven't yet received my ring but I juat want to say how absolutely incredible the customer service is at this place! Going through the whole online process, even while being indecisive, they were so accommodating and worked with me to create my perfect set! I just love Rare Carat. Wow.

The ring came out perfectly and the price was amazing. I highly recommend Rare Carat. Their customer service was fantastic. We had to split cost between a wire and cards. They were so accommodating. The CEO chimed in and provided amazing inputs. The team was a pleasure and I look forward to getting the band through them along with our engagement ring.

I had an amazing experience with Rare Carat, and this review is especially for Shane! After sharing some concerns about a few details of my ring design, Shane stepped in and completely elevated the experience. She took the time to listen, walked me through thoughtful options, and gave clear guidance on next steps—which I especially appreciated since this isn’t my area of expertise. From there, I was able to ship my ring to them, and Shane kept me informed every step of the way with consistent updates and transparency. That level of communication and care made all the difference. I got my ring back within the expected timeline and I absolutely love it and so glad I did this. This is what exceptional customer service looks like, and it reflects so positively on the brand. I highly recommend them—especially if you have the chance to work with Shane!
“$2.5m diamond sets
online record - buyer
says he got a bargain”
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